ga44 Privacy Policy

This Privacy Policy ("Policy") describes how ga44 ("we", "us", "our") collects, uses, stores, discloses, and protects the personal information of individuals ("you", "User", "Player") who access or use the ga44 online betting and casino platform available at https://ga44.io and any associated mobile interfaces (collectively, the "Platform").

ga44 is committed to protecting the privacy and security of all personal data entrusted to us by our players and visitors. This Policy has been prepared in a clear and accessible format so that every ga44 user — particularly players based in Bangladesh — can fully understand their privacy rights and how those rights are respected on our platform.

This Policy applies to all personal data collected through:

• Account registration and verification processes on ga44.
• Deposits, withdrawals, and financial transactions conducted via the Platform.
• Sports betting and casino gaming activity on ga44.
• Customer support interactions via email or live chat.
• Promotional and marketing communications where you have opted in.
• Automated technical data collected when you browse or use the ga44 Platform.

This Policy should be read in conjunction with the ga44 Terms & Conditions, which govern your overall use of the Platform. Defined terms used but not defined in this Policy carry the meanings given to them in the Terms & Conditions.

ga44 operates as the data controller in respect of all personal data collected from users of the Platform. As data controller, ga44 determines the purposes for which personal data is processed and the manner in which it is processed.

For all privacy-related enquiries, data subject requests, or complaints, please contact ga44 through the following channel:

• Email: [email protected] (data privacy enquiries should be marked "Privacy Request" in the subject line)
• Response Time: ga44 aims to acknowledge all privacy-related requests within 48 hours (Bangladesh Standard Time, UTC+6) and to provide a full substantive response within 30 days of receipt.

ga44 collects the following categories of personal data from its users. This data is collected only to the extent necessary for the purposes described in Section 5 of this Policy.

ga44 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information. If any such data is inadvertently submitted by a user, ga44 will delete it promptly.

ga44 collects personal data through the following means:

• Direct submission: Data provided by you during account registration, identity verification, deposit/withdrawal requests, customer support interactions, or when completing forms on the Platform.
• Automated collection: Technical data gathered automatically when you access and interact with the ga44 Platform, including cookies, server logs, and analytics systems. See Section 7 for full details on cookies and tracking.
• Payment processors: Transaction confirmation data received from payment providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) when you make a deposit or withdrawal. ga44 receives only the data necessary to confirm and record the transaction; we do not receive your full payment credentials.
• Identity verification partners: Where ga44 uses a third-party identity verification service to validate your age and identity documents, that partner may provide a verification result (pass/fail) and associated reference to ga44.
• Fraud and compliance screening: Where required by applicable compliance obligations, ga44 may receive data from fraud prevention or anti-money laundering (AML) screening services used to assess the risk profile of account activity.

ga44 processes your personal data only where there is a lawful basis to do so. The following table sets out the primary purposes for which your data is used and the corresponding legal basis for each:

Where processing is based on your consent (for example, for marketing communications), you have the right to withdraw that consent at any time by contacting [email protected] or adjusting your account communication preferences. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

ga44 does not sell, rent, or commercially transfer your personal data to unaffiliated third parties. Personal data is shared with third parties only in the limited circumstances described below:

• Payment Processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive the minimum data necessary to process your deposit or withdrawal transaction securely. These providers operate under their own privacy policies and security standards.
• Identity Verification Providers: Where an external KYC (Know Your Customer) or age verification partner is used, only the data required to complete the specific verification check is transmitted. ga44 receives only the verification result and reference.
• Game Software Providers: Casino game studios (including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi) may receive a session token or anonymised player identifier in order to deliver the game experience. These providers do not receive your full identity or financial data.
• Fraud & AML Screening Services: Where required, ga44 may share relevant account and transaction data with fraud prevention or anti-money laundering screening services to fulfil compliance obligations.
• Legal Authorities: ga44 may disclose personal data to law enforcement, regulatory bodies, or financial intelligence authorities where required to do so by applicable law, court order, or legitimate legal process. ga44 will not disclose data beyond what is strictly required for the specific legal obligation.
• Professional Advisors: Lawyers, auditors, and compliance consultants engaged by ga44 may access personal data on a need-to-know basis and are bound by confidentiality obligations.

ga44 uses cookies and similar tracking technologies to operate the Platform effectively, improve the user experience, and gather aggregated analytics data. Cookies are small text files stored on your device when you visit the ga44 website.

ga44 uses the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function and cannot be disabled. They include session management cookies that keep you logged in during your visit, security tokens that protect against cross-site request forgery (CSRF), and cookies that remember your language and currency preferences.
• Performance & Analytics Cookies: These cookies collect aggregated, anonymised data about how users interact with the Platform — such as pages visited, time on site, and error messages encountered — to help ga44 improve platform performance and user experience. Individual users are not identified from this data.
• Functional Cookies: These cookies remember your preferences and settings (such as bet slip state, last-viewed sports markets, and display preferences) to provide a more personalised and efficient experience on return visits.

You can manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may prevent you from using certain features of the ga44 Platform, including account login and transactions. ga44 does not use third-party advertising or profiling cookies.

ga44 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS Encryption: All data in transit between your device and ga44's servers is encrypted using industry-standard SSL/TLS protocols. Look for the padlock icon in your browser address bar when using ga44.
• Encrypted Data Storage: Sensitive personal data, including identity verification documents and financial identifiers, is encrypted at rest on ga44's secure servers.
• Access Controls: Access to personal data is restricted on a strictly need-to-know basis. ga44 staff are granted only the minimum level of data access required to perform their specific role. All access is logged and subject to regular audit.
• Two-Factor Authentication (2FA): ga44's internal systems require multi-factor authentication for staff accessing systems that process personal data.
• Regular Security Reviews: ga44 conducts periodic security assessments and vulnerability testing to identify and remediate potential weaknesses in the Platform's infrastructure.
• Incident Response: ga44 maintains a documented data breach response procedure. In the event of a data breach that creates a risk to your rights, affected users will be notified promptly in accordance with applicable obligations.

While ga44 takes all reasonable steps to protect your data, no system is entirely immune to risk. You also play an important role in data security — please maintain a strong, unique password for your ga44 account and never share your login credentials with anyone, including ga44 support staff (who will never request your password).

As a ga44 user, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact [email protected] with "Privacy Request" in the subject line.

• Right of Access: You have the right to request a copy of the personal data ga44 holds about you, along with information about how it is being used. ga44 will provide this information in a clear format within 30 days of a verified request.
• Right to Rectification: If any personal data ga44 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may also update many of your account details directly through your ga44 account settings.
• Right to Erasure ("Right to be Forgotten"): You may request that ga44 delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where the data has been unlawfully processed. Please note that ga44 may be required to retain certain data for compliance and legal record-keeping purposes, in which case we will inform you of the specific retention obligation.
• Right to Restrict Processing: You may request that ga44 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or where you have objected to processing based on legitimate interests.
• Right to Data Portability: Where processing is based on consent or contract performance and is carried out by automated means, you may request that ga44 provide your personal data in a structured, machine-readable format, or transfer it directly to another data controller where technically feasible.
• Right to Object: You have the right to object to ga44 processing your personal data where the legal basis is legitimate interests. You also have the unconditional right to object to processing for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

ga44 will not charge a fee for data subject requests unless they are manifestly unfounded or excessive. ga44 may request verification of your identity before fulfilling a data request to protect against fraudulent access to another person's data.

ga44 retains personal data for no longer than is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, or compliance obligations. The following general retention periods apply:

• Active Account Data: Retained for the duration of your registered account on ga44, plus a defined period after account closure to accommodate late-arising compliance checks, dispute resolution, and legal claims.
• Financial Transaction Records: Retained for a minimum of 5 years from the date of the transaction to meet financial record-keeping and AML compliance obligations.
• Identity Verification Documents: Retained for the period required by applicable KYC and AML regulations, typically 5 years from the date of verification or account closure (whichever is later).
• Customer Support Records: Retained for 2 years from the date of the support interaction, unless related to a live dispute, in which case records are retained until the dispute is fully resolved.
• Marketing Preferences & Opt-In Records: Retained for the duration of your account plus 1 year after account closure. If you opt out of marketing, your opt-out record is retained indefinitely to ensure the preference is honoured.
• Technical and Analytics Data: Anonymised or aggregated analytics data may be retained indefinitely. Non-anonymised technical data (e.g., IP logs) is retained for up to 12 months from collection.

When personal data reaches the end of its applicable retention period, it is securely deleted or permanently anonymised in accordance with ga44's internal data lifecycle procedures.

ga44 is strictly an adults-only platform. The ga44 service is not directed at, and must not be used by, individuals under the age of 21. ga44 does not knowingly collect personal data from any person under 21 years of age.

If ga44 becomes aware that personal data has been collected from an individual under 21, that data will be deleted immediately and the associated account will be suspended pending investigation. If you believe that a minor has registered on ga44, please notify us immediately at [email protected].

ga44's primary user base is located in Bangladesh, and the Platform is operated with Bangladesh-based players as the primary audience. However, certain third-party service providers engaged by ga44 — including game studios, payment processors, and infrastructure providers — may operate servers or process data in jurisdictions outside Bangladesh.

Where personal data is transferred to a third party located outside your country of residence, ga44 takes steps to ensure that appropriate safeguards are in place to protect your data to a standard at least equivalent to the protections afforded within Bangladesh. These safeguards may include contractual data protection clauses with the relevant third party, ensuring the recipient maintains adequate data security standards.

By using the ga44 Platform, you acknowledge that your personal data may be transferred to and processed in countries outside Bangladesh in the limited circumstances described in this section. ga44 will not transfer your data internationally beyond what is necessary to deliver the Platform's core services.

ga44 may send you promotional communications about bonuses, new games, special events, and platform updates where you have provided consent to receive such communications. Marketing communications from ga44 may be delivered by email or via in-platform notifications.

You can opt out of marketing communications from ga44 at any time by:

• Clicking the "unsubscribe" link included in any marketing email sent by ga44.
• Adjusting your communication preferences in your ga44 account settings.
• Contacting ga44 support at [email protected] with the subject line "Unsubscribe from Marketing".

Please allow up to 5 business days for your opt-out preference to take full effect across all ga44 communication channels. Opting out of marketing communications will not affect transactional communications, which ga44 is required to send regardless of marketing preferences (such as deposit confirmations, withdrawal notifications, account security alerts, and identity verification requests).

ga44 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable legal requirements, or the services offered on the Platform. When material changes are made to this Policy, ga44 will notify registered users by email and/or by displaying a prominent notice on the Platform prior to the changes taking effect.

The "Last Updated" date at the top of this Policy will be revised whenever changes are made. We encourage you to review this Privacy Policy periodically to stay informed about how ga44 protects your personal data. Your continued use of the ga44 Platform following notification of changes constitutes your acceptance of the revised Policy.

If you do not agree with any changes made to this Policy, you should cease using the ga44 Platform and may request deletion of your account and associated personal data by contacting [email protected].

If you have any questions, concerns, or requests relating to this Privacy Policy or ga44's handling of your personal data, please contact the ga44 privacy team using the details below. ga44 is committed to resolving all privacy concerns promptly, fairly, and transparently.

• Privacy Enquiries: [email protected] — include "Privacy Request" in the subject line for faster routing to the appropriate team member.
• Response Commitment: ga44 will acknowledge your enquiry within 48 hours (BST, UTC+6) and provide a substantive response within 30 days.
• Escalation: If you are not satisfied with ga44's response to a privacy complaint, you may escalate the matter by submitting a follow-up to [email protected] marked "Privacy Escalation". ga44 will conduct an internal review and respond within 14 additional business days.